heirloomista

a woman-owned, woman-run boutique farm

Farm Client Q & A

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Questions you may have:

Q: Where do you deliver?

A: I currently deliver to Chisago, Washington and Ramsey counties. Just because your county may not be listed here doesn’t mean it can’t be. Let’s talk and get you on the route.

Q: Is there a minimum amount to purchase?

A: Being your private farmer, it’s my goal to provide your family not just a sampling of seasonal produce, but with all the produce you need. A $20 minimum is required for delivery. Clients in North Branch, Mac Groveland and Highland Park have no minimum.

Q: When do you deliver?

A: Delivery day is generally once a week but can be twice, depending on your needs. This day(s) will be determined once the season begins.

Q: How do I order?

A: Congratulations, you’ve contacted me about becoming a client of the farm! The next step is setting up a time to either meet in person or talk on the phone about how I can best serve your family. By doing this I will get to know your family’s lifestyle, dietary requirements and other information that will help me curate the ideal delivery for you. Once the season begins I will check in with you via text about what’s in harvest and go over any requests. As the season progresses we will work together to make adjustments on your delivery. You’re welcome to text me with any questions and requests about your order during reasonable calling hours.

Q: What if I’m not home?

A: You don’t need to be home when I deliver your order. Each order is packed to stay fresh until you can get home. As part of being a client, you receive a cooler and harvest basket to transport your delivery each week. This keeps the greens and tender crops cool and crisp, and the others are kept safe from the elements in the Heirloomista basket.

Q: What if I go out of town?

A: Not a problem. I hope you make the most of your summer and go on a trip! If you’d like to take farm produce with you on your trip I can pack accordingly OR if you need to pause while you’re gone that’s fine too. The important part is you let me know.

Q: How far in advance do I need to let you know what I want?

A: If you have specifics you’d like please let me know the day before delivery. I will try my best to accommodate any last minute needs on day of but I’m not super hero.

Q: How do I pay?

A: Each delivery is custom and will have a different price that reflects the contents. To streamline the delivery and payment process, PayPal and Venmo are used. These apps allow me to send you a payment request of the custom amount right to your phone. In one click your payment is completed. Cash and check are also an option but will need to be paid before the next delivery.

Q: Is there any payment up front?

A: Yes, there is a $100 deposit required for the cooler and baskets necessary to pack your deliveries. This is a refundable deposit that you will receive in return for these packing containers at the end of the season. Any lost or unreasonably damage will be taken from the deposit.

Each client requires 2 coolers and 2 baskets. This allows both you and me to have a set on hand. Please leave your basket and cooler from previous delivery out for me when I deliver your new one.